FAQs

  • What is IPTV?

    Internet Protocol Television (IPTV) uses Internet technology to send television programming to your TV. IPTV uses a broadband Internet connection for top international programming directly to your home without a satellite dish. Just connect your receiver to your IPTV Internet from the house and on your TV, then sit back and enjoy.

  • WHAT IS THE DIFFERENCE BETWEEN TRADITIONAL CABLE/SATELLITE RECEPTION AND IPTV RECEPTION?

    Traditional satellite requires the customer to install a dish on their premises, and cable requires the customer to have a cable link installed in their premises. IPTV offers a unique solution for customers who are unable to use these options (due to no sight to the satellite or apartment with its limitations). IPTV provides higher quality and cheaper than traditional cable/satellite service.

  • WHAT DO I NEED TO RECEIVE IPTV?

    To install and use IPTV, you need a high-speed Internet connection, recommended to be at least 10 Mbps or higher. For some FHD and HD channels, you will need a much better Internet connection.  You will also need a device capable or receiving IPTV signals.

  • HOW DO I CHECK MY INTERNET SPEED & QUALITY?

    Please use the speed test below to test your internet connection. Repeat this a few times throughout the day. This will give you a good idea of overall internet speed available to you. A stable 10.0 Mbps is the minimum recommended requirement.

    Speedtest

  • CAN I USE IPTV IF I LIVE IN A FLAT/APARTMENT?

    Yes, IPTV is perfect for people who live in an apartment! IPTV works well everywhere with high-speed internet, including apartment buildings or high-rise buildings, or if a satellite dish/cable connection cannot be installed at your home. Often traveling? Take the IPTV, and watch your favourite programs on the go or at the temporary destination (dependant on the subscription your take, please check here whether the package you choose will be suitable).

  • WHY I CAN’T ACCESS MY IPTV SUBSCRIPTION?

    Please check your network connection.  Turn off your router and device for 10 minutes.  Then, turn on your router.  Wait until it is connected to the Internet, and then turn on your device.

    If this is not the case, It might be that you are already using your subscription on another device, and have run out of connections.

    There are occasions where the service is down for maintenance, we may be having difficulties with the service, or our provider is having difficulties.  Please wait for at least 2 hours if none of the above work before contacting us.

    Finally, It could be that the subscription is locked.  Please contact us and ask us to look in to this for you.

  • CAN I USE MY SUBSCRIPTION ON MULTIPLE DEVICES?

    This depends on the number of connections that you have purchase for your subscription.  Also, you cannot use the subscriptions on different Internet connections (for example using one on Mobile Network, or Work WiFi, and another on your home WiFi).

  • I HAVE A CHANNEL FREEZE ISSUE, WHAT CAN I DO?

    There are usually a few different options for most channels, so first of all, please try one of these channels.

    If you are having problems on the other channels, then please check the other channels on the subscription, within the different groups, and see if you are having problems with these channels also.  If so, please check your Internet connection and your device.

    If you are limited to just a few channels, please wait for at least 2 hours, and see if the problems has resolved.  Sometimes, our providers need a little time to find an alternative source.

    If the problems still persists after a while, please contact us.

  • I HAVE APP BUFFERING PROBLEMS, WHAT CAN I DO?

    Sometimes you may experience buffering due to low internet speed or high internet traffic.

    Cause:

    1. The most common cause of buffering is the result of slow internet connection.This may be because of low internet speed or other users hogging the bandwidth in your house.Do you have lots of users in your home? Disconnect them all and try again.
    2. The second reason is that you are using Wi-Fi, which is ok but not the best for watching TV, direct cable connection to your router is best in order to enjoy smooth streaming without interruptions.

    Resolution:

    • Connect the device to your router using a LAN (ethernet) cable.
    • If WI-FI try moving the box closer to the router to give a better signal.
    • Change your WI-FI channel. To avoid interference with nearby devices.
    • Press “pause” for 10-15 seconds & resume, most of the time that will eliminate the some of the buffering.
    • Unplug your device & router from the mains supply for at least 30 seconds to clear the cache.